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Introducing PerData, formerly ITeMGroup A fresh take on decades long experience.
After over 20 years partnering with some of the most recognisable brands in Australia, we thought it was time to update our name and brand to better communicate how we make technology more bankable. We’re still independent, we’re financially strong, no contracts have changed, and our team remains completely consistent.
Managed Service Provision makes vendors controllable.
Key benefits
01
Reduce costs and headaches from services.
02
Enjoy a single support system across services.
03
Govern security, standards, and upgrades.
Features
01
Freedom From Management
We take responsibility for the entire management process and detail across your technology providers, completely liberating your team to focus on more strategic work.
02
Full Technical Expertise
We take responsibility for all technical knowledge across all services provided, offering singular accountability with timely solutions across every technical need.
03
Licensing Made Simple
We take on complete responsibility for vendor agreements, handling system governance aspects such as license renewals, costs, currencies, timing, and reviews.
04
Scaleable and Solid Support
We ensure deep redundancy in our technical teams to ensure guaranteed support, and also provide flexibility for your business systems to scale and evolve.
05
Uniform SLAs and Reporting
We provide a uniform approach to ticket response that standardises language, culture, service levels and timing, integrated with complete SLA reporting capability.
06
Cybersecurity and Standards
We manage all aspects of vendor and software cybersecurity, ensuring up-to-date and documented standards alongside proactive identity management.
We’ve managed service providers to liberate some formidable organisations.
